“Picnic In Wonderland”

1. Prompt Response. We will respond within 24 hours of receiving your booking request. We’ll either confirm all your desired services or, if a venue, vendor, or a set-up is unavailable for your preferred date or time, propose alternative solutions. Our goal is to finalize all details quickly to move forward.

2. Confirmation & Contract. We will formalize everything with a professional contract once we ensure we’re a great fit. A 50% non-refundable retainer is required (note: the balance payment is due at least 72 hours before your event).

3. Planning & Coordination. If you booked a coordinator (or full-service planner), she will spring into action right after the contract is signed and the retainer is received. Note that a coordinator or planner is not required for public proposal settings but is typically mandated for commercial spaces, such as exclusive rooftops, private yachts, and nearby French castles. The coordinator will secure all requested services for your package, introduce you to key vendors via a joint WhatsApp group, stress-test your overall concept, and send out a basic timeline to keep everything on track.

4. Event Day Execution. On the day of your event, we (or your coordinator/full-service planner) will ensure everything is set up perfectly. All you need to do is show up and enjoy the most magical day ever.

5. Post-Event Clean-Up. We will handle all the clean-up after your engagement, so you don’t have to worry about a thing.

The majority of our setups and packages are prêt-à-porter, designed to keep costs lower for you with well-oiled processes. While we are happy to make minor modifications, any significant changes would require a new quote and likely higher prices, possibly necessitating a coordinator or event planner. Our goal is to offer proven luxury that our clients can enjoy effortlessly.

No, the luxury setup does not include the venue showcased in the photo. Here’s what you need to know:

• Inclusions: The setup includes everything listed in the “Unique Features” section above, as well as any additional services you commission.
• Location Options: Our setup can be arranged in both public and private locations around greater Paris.
• Coordination: Many private locations require a coordinator or full-service planner, starting at €450 for an event coordinator.

Whenever you book a setup and add at least two additional services (e.g., a photographer and a musician), we require a coordinator. This is to manage the time needed to source vendors, brief them on the location and plan, add them to a joint WhatsApp group, and ensure everything runs smoothly and on time.

A full-service planner is like your personal event architect, handling everything from start to finish to bring your vision to life with careful attention to detail. Here’s what you can expect:

• Initial Planning: She begins by understanding you, your partner, your unique relationship, and your budget. She then helps define a vision and personalize the theme for your dream engagement.
• Vendor & Location Management: She recommends and books proven vendors—florists, photographers, filmmakers, and musicians—and presents venues that fit your style and budget. Whether it’s a rooftop terrace, yacht, or chateau, she ensures compatibility with your concept and availability for your date and formalizes the necessary contracts.
• Logistics: She handles all logistics, from luxury transportation to executing scavenger hunts, embellishing hotel suites, making dinner reservations, and delivering personalized notes and gifts.
• Design & Decor: She ensures that the overall look and feel of your experience, including color schemes, decorative elements, and other mood-enhancers, are perfectly arranged and ready to create an unforgettable atmosphere.
• Timeline Creation: She creates and distributes a detailed timeline or production schedule to key vendors, ensuring everyone is on the same page.
• Day-Of Coordination: On your special day, she masterfully manages everything, ensuring it goes according to plan and handling any last-minute issues that may arise.

A coordinator is like the director on the day of your event. She typically joins closer to your special day to ensure everything you’ve planned goes off without a hitch. Here’s what to expect:

• Pre-Event Chats: She will chat with you a few times before the event to stress-test your plans and review essential details, such as vendor IDs, insurance requirements, specific venue policies, basic timeline, and overall concept.
• Day-Of Management: She will be present on your big day to coordinate vendors, ensure your setting is ready and perfect for you, manage the timeline, and handle most unforeseen issues.

For your convenience, we accept all major credit cards, including Visa, MasterCard, and American Express, for the non-refundable 50% retainer when you book your event.

The full invoice, including the remaining 50% balance, must be paid in full 72 hours before your event date.

We occasionally accept cash, bank transfers (which may cause delays), and PayPal if needed. Please let us know if you have specific payment preferences or requirements, and we’ll do our best to accommodate them.

As noted in our cancellation policy (please refer to it below), we understand that life can take unexpected turns, and plans may change at the last minute.

While we control the quality of our luxury setups, the vendors we source, and our communication, some factors are beyond anyone’s control, like strikes, bad weather, film productions, or unexpected visits by dignitaries here in Paris.

We highly recommend enlisting a resourceful event planner. Think of them as insurance for your special day. The best planners have the experience and contacts to improvise, reschedule vendors, or extend their services. Although we are not full-service planners, we collaborate with the best in the business and are happy to connect you with them.

We understand that delays can happen for various reasons. However, being late can impact many people and processes, including clean-up staff, parking permits, coordinators, and vendors. If you are late, you should expect a shorter experience than the typical one hour included in the package, or you may need to pay a premium to accommodate extra time for the space, setup, cleanup, and vendors.

To avoid any issues, aim to be early. However, please do not show up at the actual setup location early. Instead, enjoy a drink in the lobby of a nearby hotel, take some selfies along the Seine River, or steal a few romantic kisses while you wait.

We understand that life can sometimes take unexpected turns, and plans may change. We’ve encountered everything from visa issues and canceled flights to job conflicts, health concerns, strikes, pregnancy, and more. If you need to cancel your booking, please know that we are here to support you.

However, our cancellation policy is firm: We do not offer refunds for cancellations under any circumstances.

This policy is in place because when we reserve your special day—whether it’s a hotel or yacht booking, a rare vintage car, or opulent floral setups—we often turn down other potential bookings to ensure we can fully dedicate our time and resources to you.